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PHYSIOTHERAPY & THERAPEUTIC MASSAGE IN NEW MALDEN

Neck & Upper Back Pain Treatment

Expert physiotherapy and hands-on care for neck pain, shoulder stiffness, and everything in between.

300+ Reviews 5.0

Open 7 Days

10+ Years' Experience

HCPC Physio On Team

Insurance Accepted

85% Return Rate

Neck & Upper Back Pain Is More Common Than You Think

Modern lifestyle demands are placing enormous strain on our necks and shoulders.

But with the right treatment, recovery is highly achievable.

Shoulder Massage Therapy

1 in 3adults in the UK

live with neck or shoulder pain

as a site of chronic pain. 

— NHS Digital,

Health Survey for England 2024

Neck pain ranks 4th out of 291 conditions worldwide

for years lived with disability.

— Global Burden of Disease Study 2021

Physical therapy session

Up to 70% of people will experience a significant episode of neck pain in their lifetime.

— NHS Scotland

/ Global Burden of Disease Study

Are You Experiencing These Symptoms?

Common signs of neck and upper back problems

Daily Symptoms

Morning stiffness in your neck or shoulders

Frequent headaches starting from the base of your skull

Pain that worsens after desk or computer work

Difficulty sleeping due to neck discomfort

Grinding or clicking sounds when moving your neck

Functional Limitations

Unable to look over your shoulder comfortably when driving

Struggling to lift your arms overhead

Numbness or tingling in your arms or hands

Reduced range of motion in your neck

Pain radiating down between your shoulder blades

If several of these sound familiar, professional assessment is recommended.

Early intervention leads to faster recovery and prevents chronic pain from developing.

Explore Neck & Upper Back Conditions We Treat

Find the condition that best matches your symptoms and learn more about your pain

Cervical Disc Herniation

Intense neck pain with shooting pain or pins and needles down your arm from a disc pressing on a nerve.

Cervicogenic Headache

A headache that starts at the base of your skull or neck and spreads to your forehead, temple or behind one eye.

Occipital Neuralgia

Stabbing pain at the base of your skull that shoots up towards the top of your head — often one-sided and triggered by neck movement.

Upper Crossed Syndrome

Rounded shoulders and a forward head from desk work causing chronic neck and shoulder tightness.

Cervical Facet Joint Pain

Deep, aching pain on one side of your neck that can spread to your shoulder or between your shoulder blades.

Levator Scapulae Syndrome

Nagging pain where your neck meets your shoulder blade, often from carrying bags or poor posture.

Postural Neck Pain

A dull neck ache that builds through the day from sitting or screen use — our New Malden physiotherapists can help you move and feel more comfortable.

Upper Trapezius Syndrome

Relief for the tight, clenched muscles across your upper shoulders that flare during stressful, desk-bound periods.

Cervical Radiculopathy

Sharp pain, tingling or weakness shooting from your neck down into your arm or hand.

Myofascial Pain Syndrome (Neck)

Deep aching with sensitive trigger points in your neck and shoulder muscles, often referring pain into your head or shoulder blade

T4 Syndrome

Vague numbness in both hands with upper back stiffness caused by thoracic spine dysfunction.

Whiplash

Neck pain, stiffness and headaches after a sudden jolt, often from a car accident — assessed and treated by our physiotherapists.

Cervical Spinal Stenosis

Narrowing of the spinal canal in the neck that can cause heaviness or clumsiness in the arms and hands.

Neck Muscle Strain

Sudden sharp neck pain after an awkward movement, making it difficult to turn your head.

Text Neck / Tech Neck

Neck pain and stiffness from looking down at phones or screens for long periods — helped with physiotherapy.

Wry Neck / Acute Torticollis

Sudden painful stiffness locking your neck to one side, often after waking - our physiotherapists help ease it and restore movement.

Cervical Spondylosis

Gradual neck stiffness and aching from age-related wear of the spinal joints and discs — eased with manual therapy and exercise.

Non-Specific Mechanical Neck Pain

Aching or stiffness in your neck that makes turning painful — often from posture, stress or sleeping awkwardly. We can help you move freely again.

Text Neck / Tech Neck

Neck pain and stiffness from looking down at phones or screens for long periods — helped with physiotherapy.

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Not sure which condition applies to you?

We’re here to assess and guide you.

Or explore all the conditions we treat.

How We Treat Neck & Upper Back Pain

Hands-on care is at the heart of everything we do. Whether you come in for physiotherapy or massage, our therapists work directly on your muscles, joints, and soft tissue — identifying the source of your pain and treating it with precision. Your condition, your history, and your goals shape every decision we make.

Start with Physiotherapy

Best if you want a full clinical assessment, have a complex or long-standing condition, or need records for insurance purposes.

Your first session is an Initial Assessment — your physiotherapist reviews your history, identifies the root cause of your pain, and builds a personalised treatment plan. This plan is carefully selected from a range of eight clinical treatment techniques, using only the most effective methods for your condition. Your expected recovery timeline is also recommended based on your individual needs.

Follow-up sessions draw on a full range of clinical techniques, tailored to your condition at every visit. Hands-on treatment is included in every session — including your first appointment.

Choose a Targeted Treatment

Already have a treatment in mind?
Explore the options below and choose the treatment that suits your needs. Click to learn more about each service.

(For a thorough assessment, a personalised treatment plan, or if you plan to claim through insurance, we recommend starting with a physiotherapy Initial Assessment.)

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Your treatment starts with a clear plan and evolves with your progress.
Every step is tailored to your body.

Why Choose J&J Therapy?

Clinical expertise, hands-on care, and results you can trust

01

Clinical Expertise

  • 9+ years of specialist experience

  • HCPC-registered physiotherapists

  • Hospital-trained clinical team

  • Evidence-based treatment protocols

02

Dedicated Hands-On Treatment

  • Over 80% of each session is hands-on therapy

  • Precise manual treatment targeting the root cause

  • Each session is assessed and adapted to your progress

  • ​Combined with advanced devices when clinically appropriate

03

Results That Bring People Back

  • 300+ 5-star Google reviews

  • 85% patient and client return rate

  • Trusted by the local community

  • Driven by word-of-mouth recommendations

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Ready to Feel the Difference?

Neck and upper back pain rarely resolves on its own.

The sooner it's assessed and treated, the faster and more completely you recover.

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