We recommend booking through our website, as it's the quickest and most convenient way. If you’re unable to book online, you're welcome to send us a text or give us a call. If we’re unable to answer the phone, we’ll see your number and return your call as soon as possible. You’ll receive a confirmation by email or text once your booking is complete.

Any deposit or advance payment is shown before booking and deducted from your session total. Under our policy for new bookings agreed from 11 October 2026, a no-show or change with less than 24 hours’ notice has a total charge of up to £25. Your deposit counts towards this amount: a £25 deposit means no additional charge. Reductions, exceptions and statutory rights apply. Please review our Booking & Cancellation Policy before booking: https://www.jjtherapy365.com/booking-cancellation-policy

No need to worry — we provide clean, freshly laundered treatment wear for every client. You’ll have time and space to change comfortably before your session. Just come dressed in something easy to change out of, and we’ll take care of the rest.

Yes, we recommend arriving 5–10 minutes before your appointment to check in and prepare for your session without feeling rushed.

Absolutely. Please inform us of any medical conditions, injuries, or medications you're taking. This helps us tailor the session to your needs and ensure your safety.

You're welcome to request a male or female therapist, and we'll do our best to match your preference. Just keep in mind that choosing a specific therapist may affect availability, and your appointment might not be at the earliest possible time. Please let us know your preference at the time of booking so we can accommodate you as best as we can.

Please give at least 24 hours’ notice to cancel or reschedule. For bookings agreed under our policy from 11 October 2026, a late change or no-show has a total charge of up to £25, including any deposit already paid. We reduce or waive it where appropriate; statutory rights and lower applicable limits are protected. Please see our Booking & Cancellation Policy for full details: https://www.jjtherapy365.com/booking-cancellation-policy

Yes. Free parking is available in front of the clinic, opposite the Waitrose car park entrance. We're just a 2-minute walk from New Malden station and a major bus stop, making public transport one of the easiest and most convenient ways to reach us.