Question 1

1. How do I book a session?

Accepted Answer

We recommend booking through our website, as it's the quickest and most convenient way.
 If you’re unable to book online, you're welcome to send us a text or give us a call.
 If we’re unable to answer the phone, we’ll see your number and return your call as soon as possible.
 You’ll receive a confirmation by email or text once your booking is complete.

Question 2

2. Do I need to pay a deposit?

Accepted Answer

Yes — we require a deposit for all appointments to confirm your booking.
This helps us prepare your session and manage our schedule effectively.
 For full details, please see our Refunds & Deposits Policy (https://manage.wix.com/dashboard/1b7ee6a7-cfad-45de-8b4a-54ec9647f45d/wix-faq/create/f905a1b3-3234-46b3-bcf7-cf1840d53745#)before booking.

Question 3

3. What should I wear?

Accepted Answer

No need to worry — we provide clean, freshly laundered treatment wear for every client.
 You’ll have time and space to change comfortably before your session. Just come dressed in something easy to change out of, and we’ll take care of the rest.

Question 4

4. Do I need to arrive early?

Accepted Answer

Yes, we recommend arriving 5–10 minutes before your appointment to check in and prepare for your session without feeling rushed.

Question 5

5. Should I tell you about my medical conditions or medications?

Accepted Answer

Absolutely. Please inform us of any medical conditions, injuries, or medications you're taking. This helps us tailor the session to your needs and ensure your safety.

Question 6

6. Can I choose a male or female therapist?

Accepted Answer

You're welcome to request a male or female therapist, and we'll do our best to match your preference.
Just keep in mind that choosing a specific therapist may affect availability, and your appointment might not be at the earliest possible time.
Please let us know your preference at the time of booking so we can accommodate you as best as we can.

Question 7

7. What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
 While you’re always welcome to contact us, we recommend using your confirmation link to reschedule or cancel online, as it’s the quickest and easiest way to manage your booking.
For full details, please refer to our Cancellation Policy.

Question 8

8. Is there parking nearby?

Accepted Answer

We don’t have our own parking facilities, so if you're driving, please plan to find a spot in the local area.
We're just a 2-minute walk from New Malden station and a major bus stop, making public transport one of the easiest and most convenient ways to reach us.

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Changes can only be made via phone or text.

To cancel or reschedule your appointment,

CALL or TEXT us at

To check your remaining credits,

TEXT us at

* 24 hours’ notice required *

FAQs

Have questions about your visit? We’ve grouped our most frequently asked questions into three parts
— before, during, and after your session — to help guide you every step of the way.

Still have questions?
Contact J&J Therapy. We’re here to help.