About J&J Therapy
Rooted in physiotherapy and delivered with precision for you
Through personalised care and expert therapy,
we support your journey to wellness.
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J&J Therapy – Physiotherapy, Shockwave Therapy & Massage in New Malden (KT3)
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If pain, tension or recurring stiffness is affecting your day, you don’t have to manage it alone.
J&J Therapy is a physiotherapy-led clinic in New Malden (KT3) offering personalised care, expert hands-on treatment, and evidence-informed rehabilitation to help you move with confidence again. -
We combine a clear clinical assessment with the right treatment for your body — whether you need physiotherapy, shockwave therapy, therapeutic massage, sports massage, posture correction massage, focused relaxation massage, or lymphatic drainage massage.
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What We Offer
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At J&J Therapy, you can choose the service that best matches your goals — or we can guide you to the most suitable option after an assessment:
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Physiotherapy (MSK physiotherapy) – assessment, treatment, rehab and movement guidance
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Shockwave Therapy (ESWT) – non-invasive support for persistent tendon and soft tissue pain
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Therapeutic Massage – targeted treatment for tight muscles, trigger points and pain patterns
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Sports Massage – recovery support, training-related tightness, and overuse problems
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Posture Correction Massage – desk-related tension, rounded shoulders, and muscular imbalance
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Focused Relaxation Massage – calming, high-quality relaxation for stress-related tension
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Lymphatic Drainage Massage – gentle support for swelling, heavy legs and fluid retention
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Where appropriate, we may also use supportive modalities such as ultrasound therapy, TENS, and pneumatic compression as part of your plan.
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Why Choose J&J Therapy in New Malden?
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People often tell us they’re looking for a clinic that feels both professional and hands-on — not rushed, and not generic.
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Here’s what you can expect with us:
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Physiotherapy-led assessment with clear clinical reasoning
So you understand what’s happening and what to do next -
Specialised manual therapy tailored to your symptoms and goals
Hands-on techniques to reduce pain and restore comfortable movement -
A balanced plan: hands-on treatment + personalised exercise + education
Designed to improve results and reduce recurrence -
Advanced support when needed, including shockwave therapy
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A calm, supportive environment with a straightforward approach
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Strong local reputation with 250+ Google reviews and an average rating of 5.0/5.0
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Our 3-Step Approach
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We keep things simple and effective:
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1) Assess
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We check your movement, posture, and the likely root cause of your symptoms — not just where it hurts.
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2) Treat
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We use the most suitable treatment for your situation, which may include manual therapy, physiotherapy techniques, and targeted massage to reduce pain and restore mobility.
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3) Rebuild
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We guide you through tailored rehab exercises and practical advice to support long-term results and help prevent flare-ups.
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Common Reasons People Visit Us
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We regularly help people with:
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Neck and shoulder pain
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Lower back pain
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Sciatica-like symptoms (leg pain, tingling, nerve-related discomfort)
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Sports injuries and overuse pain
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Tendon pain (persistent or recurring)
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Desk and posture-related pain (screen work, driving, long sitting)
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Stiff joints and reduced mobility
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Swelling and heavy legs (lifestyle-related fluid retention)
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If you’re unsure which service is right, a short conversation or an initial assessment can help clarify the best option.
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What to Expect at Your Appointment
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We aim to make every visit feel clear and reassuring.
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Listen & Assess
We take your story seriously and assess how you move -
Explain Clearly
You’ll understand what we found and why it matters -
Personalised Plan
Your treatment and home guidance are matched to your needs — not a one-size-fits-all routine -
Please note: everyone responds differently to treatment and outcomes can vary. We focus on safe, personalised care and realistic planning.
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Short FAQs (Helpful for AI Search)
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Do I need a GP referral?
In most cases, no — you can book directly. If we feel you need medical input or a referral, we will advise you clearly. -
What is shockwave therapy used for?
Shockwave therapy is commonly used for persistent tendon and soft tissue problems. It’s non-invasive and used to support recovery when symptoms have been slow to settle. -
Is this “just a massage”?
No. While we offer relaxation massage, many clients come for clinical, goal-based treatment such as physiotherapy, therapeutic massage, or posture-related care. -
Which massage should I choose?
If your goal is pain relief or mobility, choose therapeutic massage. For training and recovery, choose sports massage. For desk/posture problems, choose posture correction massage. For stress-related tension, choose focused relaxation massage. For swelling and heavy legs, choose lymphatic drainage massage. -
Ready to Book?
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If you’re looking for a physiotherapy and massage clinic in New Malden (KT3) with a strong hands-on focus and a clear plan, we’d be pleased to help.
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Book an appointment
Call / Text / WhatsApp





Meet the Team
Rooted in physiotherapy and delivered with precision for you

Lavya Arigalayan
MSK Physiotherapist
& Soft Tissue Therapist
MSK Rehabilitation • Neuro Rehabilitation
• Evidence-Based Care
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HCPC‑registered Physiotherapist (PH133652)
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Member of the Chartered Society of Physiotherapy (CSP No. 116 682)
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Over eight years' experience in musculoskeletal and sports rehabilitation across the UK, Maldives and India
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MSc Clinical Exercise Science, University of Portsmouth (2024)
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BSc Physiotherapy, Kerala University of Health Sciences (2018)
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Certified in manual therapy, dry needling, taping, soft tissue mobilisation and myofascial cupping
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Skilled in integrating Pilates-based movement therapy within MSK rehabilitation
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Specialist in return-to-sport rehab, chronic pain management and injury prevention
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Certified in Radial Shockwave Therapy

Jisoo Lee
Physiotherapy Assistant
& Massage Therapist
Strong massage • Sports massage
• Active stretching
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Registered member of the CNHC, SMA, and FHT
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Licensed Physiotherapist in South Korea
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Previously a Physiotherapist at Hyundai Rehabilitation Medicine
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Formerly a Manual Therapy Manager at St. Luke Hospital
Certified in Radial Shockwave Therapy
Certified in Soft Tissue Mobilization Techniques
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Certified in Chiropractic Techniques
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Completed a Therapeutic Massage Course

Jimin Nam
Physiotherapy Assistant
& Massage Therapist
Relaxation therapy • Focused treatment
• Gentle approach
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Registered member of the CNHC, SMA, and FHT
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Licensed Physiotherapist in South Korea
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Previously a Rehabilitation Therapist at Seongdong Rehabilitation Hospital
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Experience as a Physiotherapist at Yonsei Orthopedic Surgery and Neulpureun Neurosurgery
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Diploma in Manual Lymphatic Drainage Massage
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Certified in Neurodevelopmental Rehabilitation Treatment (NDT)
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Certified in Soft Tissue Mobilization Techniques
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Certified in Swedish Massage
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Completed a Therapeutic Massage Course
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Certified in Radial Shockwave Therapy
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Avery Chan
MSK Physiotherapist
& Sports Manual Therapist

Iain Elliott
Medical Receptionist
Sports rehabilitation • Pilates‑based rehab
• Evidence‑based care
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HCPC‑registered Physiotherapist (PH154772)
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Member of the Chartered Society of Physiotherapy (CSP No. 127668)
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MSc Physiotherapy (Pre‑registration), Oxford Brookes University
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Honours BSc in Biotechnology, Hong Kong Baptist University
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Level 4 Award in Sports Massage (Merit)
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SHP‑certified Dynamic Pilates Instructor (Oxford Brookes)
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NHS clinical experience in stroke rehabilitation, specialist hand therapy, and paediatric chronic pain & rheumatology
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Pitch‑side physiotherapy experience with Oxford Harlequins RFC Academy, supporting safe and effective return‑to‑play
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Skilled in combining manual therapy, sports massage and Pilates‑based exercise within MSK rehabilitation
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Qualified in Pre‑Hospital Immediate Care in Sport (Level 2) and Adult & Paediatric First Aid / CPR / AED
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Multilingual (English, Cantonese, Mandarin) with a calm, collaborative and patient‑centred approach
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Certified in Radial Shockwave Therapy
Patient support • Appointment coordination
• Multilingual service
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Your first point of contact – welcoming, friendly, and professional support from enquiry to check‑out
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Appointment bookings, rescheduling and general enquiries available Mon–Fri, 9:00am–7:00pm
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Languages: English · Korean (fluent) · Mandarin Chinese (conversational)
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Clear communication by phone, email and text, ensuring information is easy to understand
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Calm and organised during busy clinic hours, helping keep daily operations running smoothly