At J&J Therapy (New Malden, KT3) we take a clear, clinical approach:
we assess what’s driving your symptoms, relieve pain with hands-on treatment, and build a realistic plan to reduce flare-ups and help you move with confidence again.

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Are You Experiencing Any of These?

You may benefit from treatment if you recognise any of the following:

• Stiff neck or difficulty turning your head (especially when driving)

• Tight shoulders or constant upper trapezius tension

• Headaches that feel linked to the neck or upper back

• Rounded shoulders / forward head posture (desk or phone posture)

• Pain between the shoulder blades or “burning” upper back tension

• Arm/hand tingling, numbness or weakness (possible nerve irritation)

• Symptoms that worsen with screen time, stress, poor sleep, or lifting

If you’re not sure what’s causing it, that’s perfectly fine — an assessment will help clarify what’s going on.

Why Neck & Shoulder Pain Happens

Neck and shoulder pain is rarely “just posture”. More often, it’s a combination of:

• Prolonged sitting and screen work

• Muscle imbalance (tight chest/upper traps + weaker deep neck and shoulder blade control)

• Stress and fatigue (shoulders rise and stay tense without you noticing)

• Old injuries (whiplash, falls, gym strains, recurring flare-ups)

• Joint stiffness in the neck or upper back

• Nerve sensitivity causing pain to travel into the arm

• Recovery habits (sleep position, lack of movement breaks, repeated overload)

When we identify your personal drivers, treatment becomes more targeted and effective.

Common Neck & Shoulder Conditions We Treat

Every client is assessed individually, but we commonly help with:

Primary Conditions

• Cervical radiculopathy (neck-related arm pain/tingling/numbness)

• Cervical spondylosis (stiffness and recurring neck pain)

• Whiplash-related neck pain

• Cervicogenic or tension-type headaches linked to neck/upper back tension

Postural & Muscular Issues

• Forward head posture (“text neck”)

• Upper crossed pattern (rounded shoulders + tight upper neck/upper chest)

• Trigger points and myofascial pain in the neck/shoulders

• Cervical facet irritation / stiffness

• Overload from lifting, childcare, gym, or repetitive work

If your symptoms don’t match these labels, that’s not a problem — we treat the person, not just the name of the condition.

Our Treatment Approach at J&J Therapy

Step 1: Comprehensive Initial Assessment

Your session begins with a structured clinical assessment, which may include:

• Posture and movement analysis

• Neck and upper back mobility testing

• Shoulder and shoulder blade control checks

• Neurological screening if you have arm symptoms

• Identifying aggravating factors (work setup, stress, sleep, training)

You’ll leave understanding what’s likely driving your pain — and exactly what we’ll do next.

Step 2: Specialised Manual Therapy to Reduce Pain and Restore Movement

We provide specialised clinical manual therapy alongside physiotherapy, tailored to your presentation. This may include:

• Targeted soft tissue release

• Trigger point therapy

• Myofascial techniques

• Assisted stretching

• Joint mobilisation (when appropriate)

This hands-on approach helps to calm pain, ease tension, and restore movement, so you can progress into strengthening and posture work more comfortably.

Step 3: Physiotherapy Rehabilitation and Long-Term Management

Pain relief matters — but lasting change often comes from improving control, strength, and daily habits.

Your plan may include:

• Neck and upper back mobility exercises

• Deep neck flexor strengthening

• Scapular stability and posture retraining

• Desk-work strategies you can realistically maintain

• A simple home routine that fits your schedule

Our aim is to help you feel better now — and stay better for longer.

Shockwave Therapy for Persistent Neck & Shoulder Symptoms

For some stubborn, long-standing soft tissue or tendon-related problems around the shoulder and upper back, shockwave therapy may be recommended as part of your treatment plan.

Shockwave therapy is:

• Non-invasive

• Often used to support tissue recovery and pain reduction

• Considered when progress has plateaued with standard care

We’ll only recommend it if it’s clinically appropriate for your symptoms and goals.

Supportive Modalities (When Suitable)

Where appropriate, we may include supportive modalities such as ultrasound therapy or TENS to help manage pain and improve comfort during recovery.

Quick Self-Assessment

Tick any that apply:

Daily Symptoms

• Morning neck stiffness (especially if it lasts)

• Headaches that seem to start from the neck base

• Shoulder blade tightness or pain

• Sleep disruption due to neck/shoulder discomfort

• Arm/hand tingling or numbness

Functional Limitations

• Difficulty looking over your shoulder when driving

• Pain or limitation with overhead activity

• Symptoms worsen with computer work

• You rely on pain medication more often than you’d like

• You avoid exercise or normal activities due to pain

If you ticked 3 or more, it’s sensible to book a professional assessment — not because anything is “wrong” with you, but because a clear plan can prevent this from becoming a long-term cycle.

What Recovery Often Looks Like

Recovery varies depending on how long symptoms have been present, your work demands, stress levels, and overall health.

Many clients notice:

• Early reduction in pain and stiffness with the right hands-on work

• Better movement and function as posture and strength improve

• More confidence returning to exercise and daily tasks with a structured plan

We’ll discuss realistic expectations after your assessment — no exaggerated promises, just an honest plan.

Why Choose J&J Therapy (New Malden)?

Clients choose us for neck and shoulder pain because we offer:

• HCPC-led assessment and personalised planning

• Specialised clinical manual therapy (not a quick, generic massage)

• Evidence-informed physiotherapy rehabilitation

• Advanced options including shockwave therapy when appropriate

• A calm, professional environment with a caring approach

• Convenient location in New Malden (KT3) with local access from nearby areas

FAQs

Do I need a GP referral?

In most cases, no — you can book directly. If we feel you need GP input or further investigation, we’ll advise you clearly.

How many sessions will I need?

It depends on the cause and how long symptoms have been present. After your first visit, we’ll recommend a plan and review progress regularly.

What should I wear?

Comfortable clothing is ideal. If access to the neck/shoulder area is needed, we will explain clearly and maintain your comfort and dignity at all times.

When should I seek urgent medical advice?

Please seek urgent medical attention if you have sudden severe weakness, worsening numbness, loss of balance, severe dizziness, unexplained severe headache, or symptoms after significant trauma.

Ready to Feel More Like Yourself Again?

If your neck and shoulders feel tense, stiff or painful — especially if it keeps returning — we’d be happy to help with a thorough assessment and a clear plan.

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