• Governing Law and Jurisdiction: These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. By agreeing to these Terms, both you and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises, unless you and we agree in writing to an alternative method of dispute resolution. (If you are a consumer residing in another part of the UK, you may also have the right to bring proceedings in your local jurisdiction.)
   

• Changes to Terms: We may update or amend these Terms of Use from time to time, for example to reflect changes in our services, changes in the law, or improvements in our practices. If we make significant changes, we will notify clients by appropriate means (such as via our website or by email for existing clients). The latest version of our Terms will always be available on our website and at our clinic reception. Continued use of our services after changes to the Terms constitutes acceptance of those changes. If you do not agree with an update to the Terms that affects you, you have the right to cease using our services, but please inform us of your concerns so we can address them if possible. For any appointment already booked, the Terms in effect at the time of booking will generally apply to that appointment.
   

• Entire Agreement: These Terms of Use, together with any written consents or forms you sign when you register or receive treatment (and any other documents explicitly referred to within these Terms), constitute the entire agreement between you and J&J Therapy regarding the provision of our services. This means they supersede any prior discussions, correspondence, or understandings we might have had about the services. Please ensure you read and understand these Terms fully, and ask us if anything is unclear before your treatment begins. (This clause does not limit or exclude any liability for fraud or fraudulent misrepresentation – any false statements made deliberately would not be protected by this clause.)
   

• Severability: If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed or limited to the minimum extent necessary, and the remainder of the Terms will remain valid and enforceable. In other words, if one part of these Terms doesn’t hold up legally, that will not invalidate any other part. Both you and we agree to negotiate in good faith to amend any invalid provision to one that is valid and that, to the greatest extent possible, achieves the original intent.
   

• No Waiver: If we do not insist immediately that you do something you are required to do under these Terms, or if we delay in taking action against you for breaking these Terms, that does not mean we have waived our rights or that you do not have to comply. For example, if you miss a payment and we do not chase you right away, we still reserve the right to require payment later. Any waiver of rights would have to be given explicitly by us in writing. Similarly, any failure by you or us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
   

• Third-Party Rights: These Terms of Use are between you (the client) and us (J&J Therapy). No other person shall have any rights to enforce any of these terms. The Contracts (Rights of Third Parties) Act 1999 is excluded, meaning a third party (someone who is not a party to this agreement) cannot enforce any term of this agreement. (The only exception might be if you are receiving treatment paid for by another person or entity; however, even in such a case, that third party does not gain rights under these Terms.) You cannot transfer or assign your rights or obligations under these Terms to anyone else without our prior written consent.
   

• Professional Standards and Regulatory Compliance: Our clinic and practitioners adhere to all relevant professional and legal standards. Our physiotherapists (if providing services to you) are regulated by the Health & Care Professions Council (HCPC) and follow the Chartered Society of Physiotherapy (CSP) Code of Conduct. We also abide by advertising and marketing standards (ASA guidelines) to ensure any claims about our services are truthful and responsible. We are GDPR compliant as noted in our Privacy section. These Terms are intended to be in compliance with all applicable laws including the Consumer Rights Act 2015, and we believe them to be fair and transparent. If any regulatory body rules that a part of these Terms is not compliant or not acceptable, we will modify that part in accordance with the guidance.
   

• Feedback and Complaints: We value feedback as it helps us improve our services. If you have any concerns, complaints, or are dissatisfied in any way with our service, please inform us as soon as possible. You can do so in person, by phone, or in writing (email or letter). We take complaints seriously and will address your concerns promptly and courteously. We have a complaints procedure available – we will investigate and try to resolve any issues to your satisfaction. If you are not satisfied with our response to a serious complaint, you may refer the matter to relevant external bodies. For example, if your complaint is about a physiotherapist’s professional conduct, you can contact the HCPC. If it involves how we handled your personal data, you can contact the ICO (as mentioned in Privacy section). We can provide guidance on the appropriate body depending on the nature of the issue. Our aim is to resolve all problems in-house in a fair manner if possible.
   

These General Provisions ensure that our agreement with you is clear and legally sound. They may sound formal, but they are important. If you have any questions about any of these provisions, please do not hesitate to ask.